Refund Policy

At SullivanIndiana LLC, we’re dedicated to helping you plan a cozy, memorable trip to our small Indiana town through our travel website. We want you to feel good about any purchases or bookings you make with us, whether it’s a newsletter subscription, event registration, or maybe some Sullivan-themed merchandise. Our Refund Policy lays out how we handle refunds to keep things fair and simple. If you got questions, reach out using the contact info below—this policy’s effective as of July 17, 2025, and we’ll let you know if it changes.

Our Refund Commitment

We aim to make your experience with our site as smooth as a Sullivan sunset. If something ain’t right with a purchase or service, we’ll work to make it right. Here’s what you need to know about refunds for different scenarios:

Newsletter Subscriptions: If you sign up for our premium travel newsletter (packed with local tips and updates), but it’s not what you expected, you can request a refund within 7 days of your subscription start date. We’ll return your full payment, no fuss, as long as you email us with your request. After 7 days, subscriptions are non-refundable, but you can cancel anytime to stop future charges.

Event Bookings: If we’re promoting a local event (like a festival or guided tour) and you book through us, you can get a full refund if you cancel at least 14 days before the event. Between 14 and 7 days, we’ll refund 50% of your payment. Less than 7 days? Sorry, no refunds, as we’ve already committed to the organizers. If we cancel an event, you’ll get a full refund, no questions asked.

Merchandise: If you snag some Sullivan swag (like a mug or tote from our online shop), you can return it within 30 days for a full refund, as long as it’s unused and in original condition. You’ll need to cover return shipping costs, unless the item’s damaged or wrong—then we got you covered. Contact us to start the return process.

Digital Products: Any digital downloads, like travel guides or maps, are non-refundable once downloaded, cause, well, you’ve got ‘em already. If there’s a technical issue (like a broken file), let us know, and we’ll fix it or refund you.

How to Request a Refund

Need a refund? It’s easy—just reach out to us within the refund period for your purchase:

Email: Send your request to [email protected] with your name, order number, and a quick note about why you’re asking for a refund. We’ll get back to you within 3-5 business days.

Phone: Give us a call at +1 812-269-6473, Monday through Friday, 9 a.m. to 5 p.m. We’ll walk you through the process and sort things out.

In Person: If you’re in town, swing by our office at 757 W Wolfe St, Sullivan, IN 47882, US. We’re usually there weekdays, and we might have a coffee for you while we chat.

Please include your order details so we can track it down quick. Refunds are processed back to your original payment method within 10 business days after approval. If you don’t hear from us, give a holler—we’re a small team and things get busy sometimes.

Exceptions and Special Cases

Sometimes life throws a curveball, and we’ll do our best to help:

Event Cancellations or Changes: If a local event gets canceled or rescheduled by organizers, we’ll refund your full payment or transfer it to the new date, your choice. We’ll notify you ASAP if plans change.

Defective or Incorrect Items: Got a mug that’s cracked or the wrong shirt? Contact us within 30 days, and we’ll send a replacement or refund you, including shipping costs.

Extenuating Circumstances: If something unexpected happens—like a family emergency—and you can’t make an event, let us know. We’ll consider partial refunds or credits on a case-by-case basis, cause we know life ain’t always predictable.

Non-Refundable Items

Some things can’t be refunded, like:

Digital products after you’ve downloaded them.

Event tickets within 7 days of the event, unless we cancel it.

Used or damaged merchandise (unless it arrived that way).

Subscriptions after the 7-day refund window.

If you’re not sure what’s refundable, shoot us an email, and we’ll clear it up.

Your Responsibilities

To keep things smooth, please:

Contact us within the refund deadlines (7 days for subscriptions, 14-30 days for events, 30 days for merchandise).

Return merchandise in its original condition, with tags and packaging if applicable.

Cover return shipping costs for non-defective items (we’ll provide the address when you contact us).

Changes to This Policy

We might tweak this policy as our site grows or new services pop up. If we make big changes, we’ll post a notice on our website or email you if you’re a subscriber. Check back here to stay in the know.

Contact Us

Got questions about a refund or need help with a purchase? We’re here to make things right. Reach out at:

SullivanIndiana LLC
757 W Wolfe St, Sullivan, IN 47882, US
Phone: +1 812-269-6473
Email: [email protected]

We’re usually around Monday to Friday, 9 a.m. to 5 p.m., and we’ll respond as quick as we can—usually within a couple days. If you’re in Sullivan, drop by our office near the courthouse square; we’d love to chat about your travel plans over a coffee. Thanks for choosing us to help you explore our cozy town—we’re here to make your visit as sweet as a slice of local pie!